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Counting the Uncountable – Setting Up Open-Ended Questions for Later Analysis

We often get questions from new SurveyPro users regarding the difference between the first two built-in scales, Short Countable Written — Single Answer and Short Countable Written — Multiple Answers.

Considering that they are both open-ended answers, it is easy to be confused with how SurveyPro will treat your comment type answers. The best way to look at these two scales is to compare the the feature normally only found in checkbox scales: the single checkbox answer versus the multiple response, ‘Check all that apply’ option that you can implement in a custom scale.

For a full description of differences in implementation see the Knowledgebase article here.

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