For a limited time – through the end of Winter – we are proud to offer an entire year of free support with purchase. Our support contracts range from $195-$995 – this is unlimited support for unlimited users, a $995 value. Any new purchases of software (not upgrades) qualify. This includes both SurveyPro and DecisionPad.
How Apian Support Works:
- You call us or email us with a problem or specific question
- We respond quickly and excited to help
- We get the relevant information from you
- We work hard on the issue and bring you the solution
- You are back on track, questions answered, problems solved
Apian Software’s Support is unparalleled. Our Support Team is right here in-house in Seattle, just down the hall from our Development Team. They will answer your questions clearly, cheerfully, and promptly.
This year of free support has amazing coverage:
- Unlimited incidents – call with as many specific questions as you have
- Phone AND email support – talk with a real human being
- 1 business day maximum response time – although in practice we have been 100% successful at getting back to everyone within the Platinum response time of 4 business hours.
We’re that confident about our software. We know our products are easy to use, robust, and flexible. We’re so confident we’re going to give away unlimited support for a year, no extra charge.
You can order online here: https://surveyhost.com/apian/order/order.asp, fax a purchase order to (206) 547-8493, email a purchase order (PDF attachment) to sales@apian.com, or call (800) 237-4565.
